Our Policies

General Policies
In-Stock merchandise will be shipped within 72 hours of receipt of order.
Shoppers will be notified when something is out of stock or needs to be Special Ordered and will be asked if willing to wait the time required for delivery. We are unable to ship to P.O. Boxes, all orders must have a street address for UPS.

Shipping Policies
To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.

Taxes
We collect state sales tax when the shipping address is in one of the following states:

State: VA
Rate: 2.5%

Minimum Order Amount
Please note that we have a $10.00 minimum order requirement.

Credit Cards Accepted
Please note that we accept American Express, Discover, Mastercard, Visa.

Order Cancellation Policies
If you would like to cancel an order, please contact us:
Telephone: (888) 897-3336
E-mail: sales@byrdmill.com

Return Policies
If you would like to make a return, contact us:
Telephone: (888) 897-3336
E-mail: sales@byrdmill.com

 

Privacy Policy

We are committed to protecting your privacy.

When you visit www.byrdmill.com, we automatically collect “Device Information” which includes certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse www.byrdmill.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you www.byrdmill.com, and information about how you interact with www.byrdmill.com. We refer to this automatically collected information as “Device Information.”

We collect this “Device Information” using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log files track actions occurring on www.byrdmill.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase on www.byrdmill.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including VISA, Master Card and American Express credit card numbers). This is called “Order Information.”

We refer to both “Device Information” and “Order Information” as Personal Information in this Privacy Policy.

We use the “Order Information that we collect generally to fulfill any orders placed through the www.byrdmill.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this “Order Information” to:

Communicate with you

  • Screen our orders for potential risk or fraud
  • When you opt in and share your email with us, we provide you with information or advertising, sales and coupons relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize byrdmill.com.

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how Byrd Mill customers use the website. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

*We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you have questions and/or require more information, please do not hesitate to contact us at 1-888-897-3336.

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